Most cleaning contracts go wrong for the same handful of reasons. These are the questions that surface problems before you sign, not after.
Why contracts go wrong
Rarely because of price. Almost always because the scope was vague, the staff kept changing, or nobody was accountable when standards slipped. All three are avoidable if you ask the right things up front.
The seven questions
- Is the scope written down, room by room? Vague scope is the single biggest source of disputes.
- Who will actually be cleaning my site, and will it be the same people each visit?
- How are your cleaners screened? Ask specifically about reference and police checks.
- Are you insured, and can I see the certificate?
- What happens when something is missed - who do I call, and what is the response time?
- How do you handle keys, alarm codes and after-hours access?
- Can the schedule change if our needs change, without renegotiating everything?
What good answers sound like
A good provider will happily put scope in writing and walk you through it. They will be specific about screening rather than saying "all our staff are vetted." They will name a person you contact when something is wrong, and tell you how quickly it gets fixed.
Red flags
- A quote given over the phone without seeing the site.
- No written scope, or a scope that is just a list of rooms.
- Vague answers about who is on site and how often they change.
- Long lock-in contracts with no review point.
How we do it
We walk the site, agree scope and schedule in writing, and run quality checks on an ongoing basis. Our cleaners are interviewed, reference checked and police checked - we receive over 1,500 applications a month and only a small fraction join the team.
Want this sorted properly?
We clean homes and businesses across Brisbane, the Sunshine Coast and the Gold Coast. Tell us what you need and we'll put together a tailored quote.